This could indicate the problem lies in how the Trash folder is being dealt with. In Figure 2, the Trash mailbox is at the end of the tree of nested inboxes. Some users might also have success with adding the "INBOX" name at the end of the IMAP prefix, but it is recommended that users try both with and without this. In addition, since the prefix is actually a folder path, users might try putting a forward slash "/" at the end of the prefix, which may help indicate that the path ends in a folder. For instance, with Google's Gmail, the default is to use "" as the prefix, but users might try "" or "" as well. If the problem persists, users might try changing the case of the path prefix entry. Then go to the "Advanced" tab and change the field to the value given by the account provider. Go to Mail's preferences and in the "Accounts" section select the problematic account. When users have experimented with the prefix entry, some were able to fix the problem even though this has not been the case for others.Ĭhange the IMAP Path Prefix. In IMAP accounts, users have the option to specify their root folder for Mail accounts (also known as the "IMAP Path Prefix"), which isolates folders the mail program uses from others in the user's account on the email server. Please read this article for more information: Email set up for Apple Mail. Once you've confirmed that your account settings are correct, let's check your outgoing settings. For more information, please read this article: Email setup for Apple Mail. Next, confirm that your email settings are configured correctly. Then re-open the application by clicking on the stamp icon in your dock. You can do this by either command-Q or click on Mail and selecting Quit. Not able to send emailįirst, close Mail.app completely. Go to /Users/your_profile/Library/Mail/IMAP-account_concerned/.Ī new OfflineCache folder will get created.If your mailbox is constantly spinning and mail is not coming or going, it means IMAP is not syncing. You should begin seeing your new mail flow into your inbox.
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